Create a support case

If you're a publisher The owner of a website or app where advertisements are served. who has login access to the Index Support Portal, you can create a support case with Index using the following steps:

1. Enter your email address and password to log in to the Index Support Portal at http://indexexchange.my.site.com/ixsquare/s/.

   Note: If you have any issues logging into your account, email us at ix.square@indexexchange.com for further assistance.

2. In the main menu, click Contact Support.
3. In the Create New Support Case section, provide the following information:
   • In the Subject field, provide a title that describes your support case.
   • In the Description field, provide a description of the issue that you need support for.
4. Optionally, click Upload File to select any attachments that would be helpful to include in this support case (for example, a screenshot of the issue that you are experiencing).
   1. To upload a file from your computer, select Upload File and locate the file you want to add.
   2. Click Add.
5. Click Submit

After you finish: You can view the status of the case that you created by selecting My Cases in the main menu.