Create a support case

If you're a publisher who requires additional support from Index Exchange (Index), you may be able to, depending on your service model, create a support case with Index.

Service model Instructions to create a support case

Publishers who have an assigned Index Representative.

You can contact your Index Representative through email or phone and provide them with the details of the support that you need.

Publishers who have an IX Square account.

  1. Enter your email address and password to log in to IX Square at https://indexexchange.force.com/ixsquare/login.

    • Make sure that you are using the email address associated with your company’s IX Square account. This is configured at the time of integration and there is only one email address associated with your company’s account. If an email address was not configured for your company’s IX Square account, email ix.square@indexexchange.com for further assistance.
  2. In the main menu, click Contact Support.
  3. In the Create New Support Case section, provide the following information:
    • In the Subject field, provide a title that describes your support case.
    • In the Description field, provide a description of the issue that you need support for.
  4. Optionally, click Upload File to select any attachments that would be helpful to include in this support case (for example, a screenshot of the issue that you are experiencing).
    1. To upload a file from your computer, select Upload File and locate the file you want to add.
    2. Click Add.
  5. Click Submit.
  6. After you finish: You can view the status of the case that you created by selecting My Cases in the main menu.